About us

We guarantee our merchandise offered to be free of manufacturing defects.
If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials even after 60 days with normal wear (excluding material fade or stains), we will always accept the item for assessment and provide a refund if validated as faulty.

Colour shade variations are inherent with any fabric during the dyeing process and we cannot guarantee colour shades will match previous shipments.
Exposure to light (sun) or moisture (water or sweat) may cause fading or discoloration and this is not considered a manufacturing defect in the cap.
So we offer no guarantee or warranty for fading or moisture stains.

Please ensure that all parcels received by you are checked and confirmed as correct.
It is your responsibility as the customer to checked and confirmed your order has been supplied correct.

No exchange or refund will be applied or offered to hats that have been altered, re-branded or embellished even if it is established that we have sent the wrong goods.

It is your responsibility as the customer to checked and confirmed your order has been supplied correct before re-branding or relabeling the caps.

If you are not happy with your purchase please email admin@macleodscotland.com

Please send all returns to:

MacLeod Scotland – Returns
27 Hancock Way
Baringa Qld 4551

Original postage will not be refunded. Shipping costs are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Hats must be returned in the condition they were received.
Please use the box the hats were shipped in to return hats.

Please make sure hats do not have any fuzz/lint, human or pet hair, dirt, or any other foreign substances before returning them.

Please include a copy of the invoice relating to the hats in question.
Please send the hats with a note stating if you would like credit or an exchange.

No exchange or refund will be applied or offered to hats that have been altered, re-branded or embellished even if it is established that we have sent the wrong goods.

We have a re-stocking fee of 25.00+GST for orders 20 caps or less or 1.00+GST per cap for orders over 21+ caps (covers inspecting each cap/re packaging/re stocking etc)
You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

On receipt of goods your refund will be processed and automatically applied to your credit card or method of original payment within 7 days.

Please note that depending on the credit card company it may take an additional 2 days for the money to show up in your account.

If you are in doubt about a return, please contact us admin@macleodscotland.com and we shall advise.